企業(yè)物流外包問(wèn)題分析及應(yīng)對(duì)措施

The Enterprise Logistics Outsourcing Problem Analysis and Countermeasures

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內(nèi)容摘要
外包一詞在開(kāi)始引入中國(guó)以來(lái)，企業(yè)就開(kāi)始利用外包來(lái)解決其內(nèi)部的各種問(wèn)題，希望透過(guò)外包為企業(yè)節(jié)省資源和資金，使企業(yè)能夠?qū)Ｗ⒂诤诵母?jìng)爭(zhēng)力上，創(chuàng)造更多的價(jià)值。物流外包更是大多數(shù)企業(yè)所選擇的方向，物流外包能夠運(yùn)用最先進(jìn)的管理方式和最高端的信息技術(shù)為企業(yè)整合資源，優(yōu)化管理。但是由于企業(yè)本身的局限性，物流外包過(guò)程中會(huì)受到各種因素的制約，從而引發(fā)企業(yè)在物流外包過(guò)程中出現(xiàn)各種問(wèn)題，如何分析和解決這些問(wèn)題是本論文所闡述的重點(diǎn)，針對(duì)物流外包問(wèn)題進(jìn)行一系列由內(nèi)向外的詮釋?zhuān)蛊髽I(yè)能夠明晰在整個(gè)外包過(guò)程中會(huì)影響的因素，通過(guò)對(duì)企業(yè)物流外包問(wèn)題的分析和所提出的一些措施，以期達(dá)到能夠真正的為企業(yè)解決其所面臨的物流外包問(wèn)題，使企業(yè)物流外包形成一個(gè)新的突破點(diǎn)。
本文的具體內(nèi)容主要包括以下幾個(gè)方面：首先從整體的角度以企業(yè)物流外包基礎(chǔ)的理論作為導(dǎo)向，分析物流外包是如何在企業(yè)中進(jìn)行的并對(duì)物流外包的發(fā)展?fàn)顩r進(jìn)行系統(tǒng)的描述；接著介紹影響企業(yè)進(jìn)行物流外包過(guò)程中的若干問(wèn)題，這些問(wèn)題包括為企業(yè)帶來(lái)的風(fēng)險(xiǎn)、約束、服務(wù)水平、黑洞等；然后通過(guò)問(wèn)題的分析利用經(jīng)濟(jì)的模型，激勵(lì)機(jī)制的形式、縱橫向聯(lián)合外包的形式等來(lái)對(duì)物流外包中的問(wèn)題進(jìn)行解剖和提出相應(yīng)的措施；最后總述物流業(yè)務(wù)外包對(duì)我國(guó)企業(yè)的啟示和未來(lái)如何發(fā)展的趨勢(shì)。

關(guān)鍵詞：物流外包，風(fēng)險(xiǎn)，約束，服務(wù)水平，黑洞

The Enterprise Logistics Outsourcing Problem Analysis and Countermeasures
ABSTRACT
When Outsourcing has been introduced into China, enterprise started to use outsourcing to solve their internal problems. Most businesses chosen logistics outsourcing because logistics outsourcing able to use the most advanced management methods and the most advanced information technologies for enterprise integration of resources and optimize the management. However, due to the limitations of the enterprise itself, logistics outsourcing process will be subject to various constraints, in the logistics outsourcing process ,it give to enterprises make various problems. How to analyze and solve these problems is the focus of this article. Logistics Outsourcing through analysis of the problems and proposed some measures, in order to achieve a true enterprise solution to its problems faced by logistics outsourcing, logistics outsourcing enable enterprises to form a new breakthrough.
My article contains the content as follows: Firstly, from the perspective of the whole enterprise logistics outsourcing theory as the basis of orientation, Analysis of logistics outsourcing is how to operation in enterprises and systematic description the development of logistics outsourcing. Secondly, describes the impact of logistics outsourcing companies in the process of a number of issues that include business risks, constraints, service level, black holes and so on. Thirdly, analysis of the problem through the use of economic models ,incentives in the form of vertical and horizontal models to the joint outsourcing and propose appropriate measures. At last, Overview the inspiration of China's companies logistics outsourcing business process and how the future trend of development.
Key  Words: Logistics outsourcing; Risk; Constraints; Service level; Black hole
目 錄
一、引言………………………………………………………………………………1
二、企業(yè)物流業(yè)務(wù)外包的基礎(chǔ)理論 .....................................3
（一）闡述企業(yè)物流業(yè)務(wù)外包的基本內(nèi)容 .............................3
（二）企業(yè)物流業(yè)務(wù)外包的實(shí)施及其發(fā)展現(xiàn)狀 .........................4
三、影響企業(yè)在物流業(yè)務(wù)外包過(guò)程中的若干問(wèn)題及應(yīng)對(duì)措施 ...............6
（一） 企業(yè)在外包過(guò)程中遭遇的風(fēng)險(xiǎn) ................................6
  1、企業(yè)業(yè)務(wù)外包的風(fēng)險(xiǎn)分析......................................8
  2、企業(yè)業(yè)務(wù)外包的風(fēng)險(xiǎn)危害......................................9
3、針對(duì)外包過(guò)程中風(fēng)險(xiǎn)問(wèn)題的解決方法...........................11
（二） 企業(yè)在外包過(guò)程中受到的約束問(wèn)題............................11
1、企業(yè)在物流外包過(guò)程中的內(nèi)部約束.............................12
      2、企業(yè)在物流外包過(guò)程中的外包約束 ............................12
      3、企業(yè)外包的過(guò)程中受到約束解決方法...........................13
（三）企業(yè)在外包過(guò)程中面臨的服務(wù)水平考驗(yàn).........................13
  1、企業(yè)業(yè)務(wù)外包服務(wù)水平的分析................................14
  2、企業(yè)業(yè)務(wù)外包服務(wù)水平不高帶來(lái)的影響........................14
  3、 如何提高企業(yè)業(yè)務(wù)外包的服務(wù)水平...........................15
   （四）企業(yè)在外包過(guò)程中出現(xiàn)的黑洞問(wèn)題............................16
      1、企業(yè)在業(yè)務(wù)外包過(guò)程中產(chǎn)生的黑洞............................16
      2、 黑洞問(wèn)題給企業(yè)外包帶來(lái)的危害..............................17
      3、企業(yè)在外包過(guò)程中黑洞問(wèn)題的解決措施.........................18
四、企業(yè)物流業(yè)務(wù)外包的意義及實(shí)現(xiàn)形式.............................19
（一）企業(yè)物流業(yè)務(wù)外包的意義.....................................19
1、物流業(yè)務(wù)外包對(duì)企業(yè)發(fā)展的意義 ..............................20
2、物流業(yè)務(wù)外包對(duì)企業(yè)發(fā)展核心競(jìng)爭(zhēng)力的意義.....................20
（二）企業(yè)物流業(yè)務(wù)外包的實(shí)現(xiàn)形式.................................20
1、分析物流業(yè)務(wù)外包的實(shí)現(xiàn)形式.................................20
2、結(jié)合供應(yīng)鏈實(shí)現(xiàn)物流業(yè)務(wù)外包形式.............................20
五、企業(yè)物流業(yè)務(wù)外包對(duì)我國(guó)企業(yè)的啟示和未來(lái)的發(fā)展趨勢(shì).............21
      （一）企業(yè)物流業(yè)務(wù)外包的對(duì)我國(guó)企業(yè)的啟示......................21
     （二）企業(yè)物流業(yè)務(wù)外包對(duì)我國(guó)企業(yè)未來(lái)的發(fā)展趨勢(shì).................22
六、總結(jié)...........................................................23
參考文獻(xiàn)......................................................... 24
致謝............................................................. 25